When it comes to keeping your car running smoothly, the questions you ask before, during, and even after service matter more than you might think. At Coulter Cadillac Tempe in Tempe, AZ, we talk with drivers every day who want to make sure they’re getting the proper care for their vehicle—and that’s precisely how it should be. Whether you’re planning your first oil change or you’ve been bringing your Cadillac to us for years, knowing what to ask can make the difference between a quick visit and a hassle down the road.

Below, we’ve rounded up some of the most important questions to keep in your back pocket the next time you’re scheduling or getting auto service. Think of it as your personal checklist to make sure you’re not just maintaining your car—you’re protecting your investment.

Service Planning:

• How Often Should I Service my Car?
• Are Your Technicians Factory-Trained or Certified?
• Do You Use Genuine OEM Parts?
• Are There Any Service Specials, Coupons, or Discounts?
• What’s Included in a Standard Oil Change?
• Can I Schedule My Appointment Online or by Phone?
• How Can I Tell If My Car Needs Service Sooner?
• How Long Will the Service Take?
• Is My Service Covered Under Warranty?
• Schedule Your Tune-Up Today!

This is usually the first question people ask, and for good reason. Every vehicle has its own maintenance schedule, and while the general rule of thumb is every 5,000–7,500 miles for an oil change, it’s not always that simple. Factors like driving habits, weather, and even how often you sit in traffic can affect how often your car needs attention. By consulting with your service advisor, you’ll receive advice explicitly tailored to your vehicle and lifestyle. It’s much better to know up front than to guess and risk bigger auto repair bills later.

Not all auto service is created equal. One of the most crucial things you can ask is whether the technicians working on your vehicle are factory-trained or certified for your brand. At Coulter Cadillac Tempe, our team is trained specifically on Cadillac models, which means they understand your vehicle inside and out. That peace of mind is vast, especially when you consider that modern cars are packed with state-of-the-art tech and complex systems that require specialized knowledge.

This one’s a game-changer. Genuine OEM parts are crafted for your vehicle, ensuring a proper fit and function. Aftermarket parts might be cheaper upfront, but they don’t always provide the same quality or longevity. By asking this question, you’ll know exactly what’s going into your vehicle. Plus, OEM parts often help maintain your warranty, while aftermarket parts sometimes do the opposite.

Everyone likes saving money, and there’s no harm in asking about specials. Many dealerships, including ours, run rotating service coupons and promotions to help drivers save on everything from oil changes to brake repairs. It takes just a minute to ask, and you’d be surprised how often you can catch a deal that makes routine auto service a little easier on your wallet.

Not all oil changes are equal. At Coulter Cadillac Tempe, a standard oil change usually includes not only new oil and a filter but also a quick inspection of essential systems like brakes, tires, and fluids. It’s always worth clarifying what’s included so you know exactly what you’re paying for—and what kind of peace of mind you’re getting in return.

Life’s busy, and sometimes making a phone call just isn’t convenient. That’s why a good service department should give you options. At Coulter Cadillac Tempe, you can schedule online in just a few clicks or give us a call if you’d rather discuss it with a representative. Asking about this ahead of time ensures you know the easiest way to book your visit.

Waiting for a light to pop up on the dashboard isn’t always the best plan. Sometimes your car gives you subtle warning signs—odd noises, vibrations, unusual smells, or even a drop in fuel efficiency. Asking your service advisor what to look out for helps you catch minor issues before they snowball into big auto repair jobs. Think of it like preventative healthcare for your car.

It’s a simple question, but one that makes planning your day a whole lot easier. Whether you’re waiting in the lounge or arranging a ride, knowing the timeframe helps avoid surprises. Some services can be done in under an hour, while others may take longer, depending on parts availability and the complexity of the job.

If your car is still under warranty, this question is a must. Some repairs and services may be fully or partially covered, saving you money. Knowing ahead of time can prevent unnecessary stress when the bill comes. At our dealership, we always verify coverage before proceeding with repairs, but asking shows you’re on top of things.